Privacy Policy

Privacy Policy

This Privacy Policy explains how myMayz.com (“myMayz”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website, mobile apps, and related services (the “Site”). By using the Site, you agree to the terms of this Privacy Policy.

Information we collect

  • Personal details such as name, email, phone number, shipping address, and date of birth.

  • Account and order details, including purchase history and payment-related information (processed securely via our payment partners).

  • Technical data such as IP address, browser type, device information, and pages visited for security and analytics purposes.

How we use your information

We use your information to:

  • Process and deliver your orders and provide customer support.

  • Manage and improve the Site, services, and user experience.

  • Prevent fraud, enforce our Terms & Conditions, and comply with legal obligations.

  • Communicate offers and updates where permitted by law and/or with your consent.

Data sharing and protection

  • Information may be shared with trusted third parties such as payment processors, logistics and fraud-prevention partners, only as necessary to provide our services.

  • We apply appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse.

Cookies

The Site uses cookies and similar technologies to enhance performance, remember your preferences, and analyze traffic. You may adjust your browser settings to manage cookies, but some features may not work properly if cookies are disabled.

Your rights

You can review and update your account information at any time through the My Account section.
For privacy inquiries or requests (access, correction, or deletion where applicable), contact us using the details below.

Refund and Cancellation (Shipping & Returns)

Our Shipping & Returns (including refund and exchange) policy applies to all eligible orders placed on myMayz.com.

  • You generally have 14 days from the date of purchase to request a return or exchange, provided items are unused, in original condition and packaging, and accompanied by proof of purchase.

  • Once we receive and inspect your return, we will notify you of approval or rejection and process any approved refund within the stated timeframes, typically via the original payment method.

  • Full details, exceptions, and procedural steps are set out on our Shipping & Returns page on the Site.

Terms and Conditions

Your use of myMayz.com and any purchase you make are governed by our Terms & Conditions.

  • The Terms & Conditions define your rights and responsibilities when browsing, registering an account, or purchasing products through the Site.

  • They cover topics such as account use, pricing and payment, order acceptance, limitations of liability, content rules, and other legal provisions.

  • By using the Site or placing an order, you confirm that you have read, understood, and agreed to be bound by the Terms & Conditions available on myMayz.com.

Contact Details

For any questions about Privacy, Refund & Cancellation, or Terms & Conditions, or for general support, you can contact us via: